Shenzhen Shenchuangyuan Digital Technology Co., Ltd.

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Service Hotline| 0755-29408090

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respected user:
         Hello, thank you very much for choosing Shenchuangyuan's products! Based on the principle of providing customers with perfect solutions and perfect after-sales system to obtain higher satisfaction from customers, Shenchuangyuan Customer Service Department will provide warm and thoughtful customer service for each user.
         We can provide you with product-level, program-level, application-level components, and post-maintenance four-level technical services. Based on the company's comprehensive architecture system, we will ultimately provide customers with quick and easy attention, professionalism without losing their kindness and continuity. Lose its stable high quality service.

Product warranty

The whole machine warranty is one to three years (subject to the sales agreement), including all hardware and software products;
Product lifetime maintenance service (signed maintenance agreement after the warranty period);
Note: All malfunctions and damages caused by human damage, accidental damage and illegal operation are not covered by the warranty.
After the warranty period of the equipment has been provided, the equipment maintenance service is provided, and the component fee is charged as appropriate, and the maintenance fee is waived.

Pre-sales service

1. A professional technical support engineer will provide you with information on the functions and application environment of the product;
2, collect customer demand information, provide customers with a variety of practical solutions for customers to choose;
3. Scheme rendering design and overall quotation.

Sale service

1. Installation site survey, according to the actual situation on site, we can make appropriate adjustments to the plan;
2, home installation and commissioning services;
3. Product application function and operation method training;
4. After the system is running normally, the project will be inspected and an acceptance report will be issued to the customer.

After-sales service

1. National unified service hotline (0755-29408090, 18923841996), professional technical personnel provide 7*24 hour hotline support service;
2, provide warranty and professional and technical personnel on-site service;
3. Regular inspection and maintenance of products;

Service Process

First, the service process
1. Product installation: According to the customer's needs, the installation plan is prepared. After the project is determined, the project is prepared before installation. The professional door-to-door service is provided. - Product installation and commissioning - product trial operation and training - product acceptance;
2, repair service: service repair - technical support telephone guidance - send professional on-site service - fault determination and settlement - service work order receipt - telephone return visit and satisfaction survey;
3, inspection upgrade, maintenance: plan to patrol upgrade plan - program to determine - send professional on-site service - inspection upgrade verification - inspection upgrade report.

Second, how to get technical support services:
1. Call the national technical service hotline of Shenchuangyuan Company: 0755-29408090;
2. Fax the problem to the customer service department of the company, fax number: 0755-29408091;
3. You can email us the question or data at 631351179@qq.com.
4. You can contact our online customer service or leave a message on our official website www.sz-ccct.net to reflect your question or direct message from the online manager.

Third, in order to solve your problem faster, please pay attention to the following matters when submitting technical questions:
1. When you submit a question to the Customer Service Department, please provide your basic information, including the company name, contact person, contact number and serial number of the product used by your company;
2. After submitting the question, please write down the name (or phone number) of the customer service staff, no matter whether it is resolved or not.